Our Policy

Booking and Arrival 

Advance Notice for Timed Arrivals: To ensure timely arrival at your destination, please call at least one hour prior to your desired pickup time.

Luggage Handling: There is a $5 additional fee if your belongings cannot fit on your lap or by your seat and require storage in the trunk.

Seating and Charges: All passengers above the age of 3 must occupy a seat and will be charged as regular passengers.

Long-Distance Trips: Trips outside of Dublin between 4 PM and 4 AM will be subject to an additional charge.

Additional Stops: For drive-throughs or extra stops, an additional fee will apply.

Promptness Policy: Once our dispatcher informs you that your driver has arrived, you have 1 minute to meet them outside. After 1 minute, a charge of $1 per minute will apply for waiting time.

Fare Estimation: For exact fare rates, please call our phone number to inquire about pricing for your specific ride.

Vehicle Cleanliness and Behavior 

Cleaning Fee: A $50 cleaning fee will be charged if a passenger causes a mess or vomits in the vehicle. We kindly ask passengers to maintain cleanliness during their ride.

Payment and Cancellation 

Payment Upon Pickup: Rides must be paid for at the time of pickup.

No-Show Policy: If you request a ride but are not present at the time of pickup, it will be considered a blank trip. All fees for blank trips must be settled before scheduling another ride, unless you call to cancel your ride in advance.

Thank you for choosing Candace Transportation! We strive to provide safe, reliable, and comfortable transportation services for all our valued customers.